Return Policy
If you wish to return an item to Norlii from outside the European Union (for example, from the United States), please follow these steps carefully to avoid unnecessary customs fees:
Mark the parcel as “Return of goods”
On the customs declaration (CN22/CN23 or Commercial Invoice), clearly write:
“Return of merchandise – originally exported from Denmark. No commercial value. Not for resale.”
Declare a value of $0 or “for customs purposes only”
This prevents new import duties or VAT from being charged when the goods re-enter Denmark.Include the original order number inside the package and on the customs paperwork if possible.
Use tracked shipping
Norlii does not cover return shipping costs, and we recommend using a tracked service to ensure your package arrives safely.Do not send the return COD (Cash on Delivery)
Returns sent with unpaid customs or delivery charges will be refused.
📍 Return address:
Norlii / Returns
Soloesevej 44
DK2820 Gentofte
Denmark